How to Use Power Phrases

234 Put Y0ur Best Self Forward with PowerPhrases The words “I’m sorry,” acknowledgment of how you harmed the other per- son, an ...

Your PowerPhrases Final Exam 235 Questions that set them up. Questions to control a conversation. Leading questions that manipu ...

236 Put Y0ur Best Self Forward with PowerPhrases Get specific about the ——— of your anger and the ———of your anger. Source; tr ...

Your PowerPhrases Final Exam 237 Did you have any of these? There is an issue I’d like to discuss. Can we meet? ——is creating pr ...

238 Put Y0ur Best Self Forward with PowerPhrases Here are four: Men speak more in public settings while women speak more in soc ...

A Final Personal Note 239 It has been many years, many negotiations, many confronta- tions, and many communications since my fir ...

240 A Final Personal Note treated. When someone goes out of her way to help you, let her know exactly why you appreciate it. Tak ...

Index 241 Absolutes, speaking in, 28 Absolute Vicious Venom Poison Phrases, 28 Accusations, 130, 163 Acknowledgment, 8 of partic ...

Backing off, at first sign of resist- ance, 6–7 Backstabbers, addressing, 3 Balance, finding, in communica- tion, 9–10 Balance o ...

Criticism avoiding, 97 PowerPhrases responses to un- kind, 148–155 Cursing, 168 Defensiveness, 97–98, 103–104, 127 avoiding, 58 ...

Hidden agenda in questions, 145 Hints, avoiding, 121 Hit and run tactics, 73–74 Hostile remarks, 164–166 responding to, 10–11 “I ...

Negative, positive versus in achiev- ing results, 114–115 Negative Respect-Robbing Poison Phrases, 24–25 Negative Vicious Venom ...

PowerPhrases (cont.): 162, 169–170, 191, 199– 201 defined, 13 expectations and, 209–210 in gaining respect, 220–221 gender and, ...

Requests (cont.): statements as opposed to, 111– 113 tone in, 113–115 Resistance, backing off as first signs of, 6–7 Respect, Po ...

Tag phrases in saying no, 118 Tag Respect-Robbing Poison Phrases, 21 Tannen, Deborah, 194 Targeting of PowerPhrases, 14– 15, 55– ...

About the Author Meryl Runion (Meryl@SpeakTall.com) is an internationally known speaker and trainer whose clients include IBM, L ...

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