Crucial Conversations: Tools for Talking When Stakes Are High
The Danger Point If people simply bother you at some abstract level, maybe what they're doing isn't worthy of a conversation. Pe ...
204 CRUCIAL CONVERSATIONS The Danger Point Most people are far more likely to talk about the presence of a bad behavior than the ...
YEAH, BUT 205 that place the responsibility on the team members while giving you information early enough that you aren't left h ...
206 CRUCIAL CONVERSATIONS meetings and agrees to do better, the next conversation should not be about tardiness. It should be ab ...
YEAH, BUT 207 She was wrong about always sticking with a discussion, no mat ter your emotional state. It's perfectly okay to su ...
208 CRUCIAL CONVERSATIONS The Solution With "imaginative" people, take a preemptive strike against all new excuses. Gain a commi ...
YEAH, BUT 209 other hand, caught by surprise, tend to respond in kind, becom ing angry and insulting. The Solution Show zero to ...
210 CRUCIAL CONVERSATIONS The Solution First, don't repress your story. Use your STATE skills early on, before the story turns t ...
YEAH, BUT 211 longer you go without saying anything, the greater the pain when you finally deliver the message. The Solution Use ...
21 2 CRUCIAL CONVERSATIONS poorly, while hard-working, energetic family members (or employ ees) end up carrying an unfair share ...
YEAH. BUT 21 3 The Solution Make it perfectly clear that once you've given an assignment, there are only two acceptable paths. E ...
214 CRUCIAL CONVERSATIONS The Solution Let's assume this person is pretty bad all of the time and with most everyone. Where do y ...
12 To improve is to changei to be petfoct is to change often. -WINSTON CHURCHILL Change Your Life How to Turn Ideas into Habits ...
216 CRUCIAL CONVERSATIONS is mixed at best. This being the case, what are our chances of improving something as deeply rooted in ...
CHANGE YOUR LIFE 217 EMOTION Emotions don't help much either. And, of course, crucial con versations are defined by their emoti ...
218 CRUCIAL CONVERSATIONS With a script, you know both sides of the conversation. You know that the person at the counter is goi ...
CHANGE YOUR LIFE 219 WHAT ARE OUR CHANCES? So let's see what we're facing when we try to change our Style Under Stress. Tough co ...
220 CRUCIAL CONVERSATIONS Second, master the skills. You must be able to enact these new scripts in a way that is consistent wi ...
CHANGE YOUR LIFE 221 Do something. Years ago, Dale Carnegie recommended that you read his now classic How to Win Friends and Inf ...
222 CRUCIAL CONVERSATIONS "Why shouldn't I have shot under par? I never once shot over par while I was in prison." This tale is ...
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