Douglas_Max,_Robert_Bacal]_Perfect_Phrases_for_Se

80 ■Coordinate work with other units to reduce duplication of effort. ■Apply a consultative process when project involves decisi ...

Section Three Performance Goals for Common Functions Copyright © 2004 by The McGraw-Hill Companies, Inc. Click here for terms of ...

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83 Goals in this section can be used with anyone who man- ages or supervises staff having customer service and sup- port respons ...

84 ■Ensure that service call scheduling results in no more than an average delay of 10 minutes in arriving. ■Ensure that all sta ...

85 Goals in this section can be used with any employee who has direct contact with customers (both internal and exter- nal), who ...

86 ■Receive no more than three order cancellations per year resulting from customer service complaints. ■Ensure that 90% of cust ...

87 ■Reduce time that customers spend on hold by 10%. ■Reduce merchandise returns from present level storewide. ■Accurately plan ...

88 ■Provide advice to customers that works the first time in 95% of contacts. See also: Communication, Retailing/Merchandizing, ...

89 Goals in this section can be used with anyone involved in managing personnel with responsibilities for the selection, purchas ...

90 ■Prepare hardware procurement budgets that are approved without modification by the CFO. ■Ensure that total cost of purchased ...

91 Goals in this section can be used with anyone involved in the selection, purchase, deployment, maintenance, and security of c ...

92 ■Provide basic training to customers on accessing and using computer network. ■Set up accounts for users within three hours o ...

93 ■Complete monthly computer/internet access audits to identify any possible violations of acceptable use policy. Maintenance a ...

94 New Equipment ■Help managers prepare for purchase of new hardware a cost-benefit analysis that proves to be accurate within 1 ...

95 Goals in this section can be used with anyone involved in leading, managing, or supervising individual staff or teams involve ...

96 ■Reduce average system development life cycle by a mini- mum of 10%. ■Advise the CFO on relative merits of outsourcing vs. in ...

97 Goals in this section can be used with anyone involved in developing, programming, testing, and deploying soft- ware systems ...

98 ■Document business and systems requirements appropri- ately for each group of people so that the programmer can code the solu ...

99 ■Design technical tools for department use that reduces the time required to perform the “business as usual” tasks by 10%. ■R ...