How to Deal with Emotionally Explosive People
make eye contact and nod. Just as you do, she knocks over her glass, spilling half a beer into her lap. You grab some napkins an ...
Punishing lapses of solidarity. When territory is being defended, absolute loyalty is demanded, especially within the in-group. ...
You’ve been on hold for 45 minutes, listening to inane music and recordings that say your call is important. Finally, a tech ans ...
your neocortex, you’ll have an advantage of about 50 IQ points. If you can’t win with odds like that, don’t play. Ask for Time I ...
The most important thing to remember is that you can achieve only one goal. It’s impossible to simultaneously calm someone down, ...
The true master of doing the unexpected in aggressive situations is Bugs Bunny. Watch a few of his films and learn. One of my fa ...
they’re asking themselves inside their own heads. This is what rumination and all that mental finger-ticking is about. The main ...
What Would You Like Me to Do? This simple, unexpected question is absolutely the most useful tool you will ever find for dealing ...
FREUD, AT FIRST, THOUGHTthat sexuality was the only human instinct. World War I convinced him of an instinct for aggression as w ...
do no harm, and probably help, but slowly. The harm is done by would-be therapists who are influenced by psychoanalytic ideas bu ...
The Psychology of Anger ❧ 241 Brandon has always gotten angry when asked to do something he doesn’t want to do. Getting sober ha ...
With anger, I can offer a similar useful oversimplification to light your way: Repetition is the problem.The first time people e ...
Punishment doesn’t cure anger. On the other hand, it’s important that angry people believe in the inevitability of consequences ...
The psychologist also points out how “selfish” actions seem to be all that ever move Brandon forward, even if he kicks and screa ...
Step 1: Realizing That Anger Is TheirProblem This step is the sine qua non of anger control treatment. If you can’t impart this ...
Instead of answering, Brandon launches into a sarcastic mono- logue about his dealings with one S.O.B. after another, starting w ...
Jenna’s eyes flash.“How should I know? I have a job to do, a department to run. I’m involved in hundreds of conversations every ...
“Duh.” “How do people usually react to being flipped off ?” “Uh, let me see. Do they get pissed?” “Right. Now let’s talk about a ...
David admits that he would be getting pretty angry, because she does this all the time, and why can’t people plan to be somewher ...
that you know some of the subtleties of defusing explosions, you can use that knowledge to avert a few battles. The Mine FieldEx ...
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