How to Deal with Emotionally Explosive People
“Oh, sorry,” Zack says “But I couldn’t tell from the size of your paycheck. What did you make last month? Was it $800?” “Zack, y ...
in terms of what you want the angry person to do, not what you want them not to do.Zack’s wife will have far more success gettin ...
Note how Zack’s wife has neatly closed at least one of the back doors to discussion. By asking her to tell him what she wants to ...
Asking questions is a simple and effective tactic, but you’ll find it sur- prisingly difficult the first few times you try it. Y ...
The person who asks is in control. Why do you think therapists are so fond of answering questions with questions? I can assure y ...
Should the time estimates on Zack’s wife’s slides be: a. overstated b. accurate c. understated d. all of the above This is the o ...
If you’re thinking that you shouldn’t have to go through a process like this to get a little help around the house, I’d also agr ...
cross examination; then, quicker than you can say kangaroo, you’re con- victed. If want to keep your job, there is no appeal. Be ...
how much we could lose if this bid went out as you’ve written it?” Her eyes bore into you as she takes a deep breath, preparing ...
Brittany, or to consider the whole issue as beneath your notice. Neither of these instinctive responses will be productive. Befo ...
of all earthly restraint. It will be up to you to prove your love by abasing yourself, admitting your wrongdoing, and promising ...
this sort happen, but they take a good deal of effort to achieve—and raw, unmitigated courage. If you’re set upon by anger from ...
them. This perception is mostly wishful thinking. You cannot know whether the instigator is more like Brittany or you are more l ...
own, involving personal insults, apologies are probably not necessary. Instead, form an action plan to deal with the problem. GE ...
David sits up a bit straighter. I catch his gaze with mine and hold on. “You need to promise yourself and your family that from ...
never used his management skill at home. He didn’t know. It had simply never occurred to him. Angry people usually aren’t equall ...
where people would go, how long they would stay, what would happen if somebody called time out in the car, and so forth. This wa ...
I’m waving my hands in the air again. “Brandon,” I say. “Anger is a chain of events that starts over here and builds up until yo ...
I’m the victim.Angry people continually ruminate about how they’ve been hurt, abused, misused, desecrated, and insulted. When an ...
Subtlety is the key here. All you need is enough disagreement to divert the flow of a developing harangue, but not enough to mak ...
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