How to Use Power Phrases
134 PowerPhrases in Action is too vague to be effective. Explain specifically why you regret what you did. Say, You were countin ...
When You Really Blew It 135 Some things can’t be forgiven, but the chances that your apology will be accepted are greater when y ...
136 PowerPhrases in Action If you really blew it, add, I want to make it up to you. How can I do that? While you cannot talk you ...
When You Really Blew It 137 PowerPhrases to Apologize Sincerely without Groveling Are Not Being Mean When You Apologize What if ...
138 19 To Get Good Answers You Need Good Questions Asking Questions with PowerPhrases Have you ever had one of those days where ...
To Get Good Answers You Need Good Questions 139 Pat yourself on the back, Meryl—that was brilliant! (I love it when my stories m ...
140 PowerPhrases in Action interviewer asked me, “Tell me about using PowerPhrases for managing bosses, managing coworkers, mana ...
To Get Good Answers You Need Good Questions 141 What did you hear Joe say to Frieda about the reports? Ask yourself: Will your q ...
142 PowerPhrases in Action What do you know about...? To learn if someone means what he or she says, ask, What I heard you say w ...
To Get Good Answers You Need Good Questions 143 Do you get it? you will get better results if you focus your questions on your e ...
144 PowerPhrases in Action Let me ask you this... Help me understand... Could you help me with...? Could you expand on that for ...
To Get Good Answers You Need Good Questions 145 in a corner with questions. PowerPhrase questions to regain con- trol of a conve ...
146 PowerPhrases in Action poses. Before I posed my first question to you, I didn’t say— “I’m going to make this point in the fo ...
To Get Good Answers You Need Good Questions 147 Watch out for interrogation. Firing question after question without any self-dis ...
148 20 You Don’t Have to Put Up with Put-Downs PowerPhrase Responses to Unkind Criticism Emily found a job she really wanted in ...
You Don’t Have to Put Up with Put-Downs 149 We found out about the person who had the job after her. Marie loved her job—and she ...
150 PowerPhrases in Action My dog can do a better job than you can. Marie didn’t take the insult in. She also didn’t say, Hire y ...
You Don’t Have to Put Up with Put-Downs 151 PowerPhrase Responses to Put-Downs Are Specific Tell attackers exactly how their wor ...
152 PowerPhrases in Action when you are assertive they soon discover they can’t get away with it and they stop. If they are layi ...
You Don’t Have to Put Up with Put-Downs 153 That remark sounded like a dig. I am insulted. I expect to be treated with respect. ...
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