How to Use Power Phrases
154 PowerPhrases in Action It does not work to stand up to the side-swipes once and ignore them another time. Stay committed to ...
You Don’t Have to Put Up with Put-Downs 155 in your way of insisting. Avoid trying to match them or out- clever them. No getting ...
156 21 Don’t Resist Anger, Defuse It PowerPhrases to Handle the Angry Person When you dissolve a partnership of any kind, whethe ...
Don’t Resist Anger, Defuse It 157 I can see why you would see it that way. You have put a lot of energy into this business. You’ ...
158 PowerPhrases in Action PowerPhrases to Handle the Angry Person Are Short When someone is angry, let him talk. Say only enoug ...
Don’t Resist Anger, Defuse It 159 The error may be the issue for you, but if it was the apology that got her bent into a pretzel ...
160 PowerPhrases in Action I value your account and take your concerns to heart. It can be difficult, because if someone is vent ...
Don’t Resist Anger, Defuse It 161 Are you frightened when people get angry? Sometimes that will add power by bringing up the hum ...
162 PowerPhrases in Action Avoid saying, I’ll get you a refund. if you’re not sure you can. Avoid saying, This will never happen ...
Don’t Resist Anger, Defuse It 163 when what you really mean is, It was not my intention to offend you. If you tell them they sho ...
164 22 Use Anger as a Tool, Not as a Weapon PowerPhrases to Express Anger There is nothing wrong with anger. Anger is a message ...
Use Anger as a Tool, Not as a Weapon 165 be cleared as the security personnel wanded her. When the wand passed over her torso, o ...
166 PowerPhrases in Action I have taken those tweezers through security in a hundred different airports. Will you tell me why th ...
Use Anger as a Tool, Not as a Weapon 167 They express their anger in Respect-Robbing Poison Phrases. They’ll say, “I’m sorry I’m ...
168 PowerPhrases in Action department thirteen times and still don’t have the per- son who can help me. Avoid saying, I’m mad th ...
Use Anger as a Tool, Not as a Weapon 169 and she wanted them to stop. Had she understood the situation rationally, she would hav ...
170 PowerPhrases in Action think, feel, or want. You are in a fight-or-flight reaction. With all the blood rushing toward the ma ...
Use Anger as a Tool, Not as a Weapon 171 I am embarrassed and feel violated. The more closely your words match what’s in your he ...
172 PowerPhrases in Action Avoid saying anything you have no intent to follow-up on. Ask yourself, Do I really mean this? If I a ...
Use Anger as a Tool, Not as a Weapon 173 strength of your resolve, choose words to communicate conse- quences. Say, If this does ...
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