Coaching, Mentoring and Managing: A Coach Guidebook

266 What should StaffCoach™ follow-up be as a result of this scenario? __________________________________________________ ______ ...

8 Joan: What’s that? Barb: Tell the team I really like the increased figures I saw last week. Exercise Analysis................. ...

Joan: None. Except I know it wasn’t anyone on the team. Ever since you gave us the key to the equipment room, each of us has tak ...

8 Attitude and Values ............................................................................................ The StaffCoac ...

Has consistent rules and has the staff play a part in developing those rules. Is a good teacher, willing to share ideas. Critic ...

8 A continued awareness of what is expected of individuals and their integration within the team. You enable this by: Keeping y ...

Openly and honestly letting associates know what they are doing in relation to their own performance and the team. Discussing p ...

8 correcting, you give your people real tools for their own self-management. The ability to make choices Coaching teaches peopl ...

The ability to collaborate Talking is usually at someone rather than with someone. Teaching your people how to dialogue — talk ...

8 Trial and error, pain and suffering Finding someone successful and copying what they do Benefiting from your coaching, mentor ...

276 Exercise Analysis ............................................................................................... Rarely do ...

8 Take time for work; it is the price of success. Take time to think; it is the source of power. Take time to play; it is the s ...

singular vision, and unwavering focus on results. When your purpose is outward, on your people, your impact is lasting. In Chick ...

NDEX I 15-5-10 formula 130, 151 3-1-3 formula 96–97 A ABCs of ensuring understanding 57 Ash, Mary Kay x Ashe, Arthur 2 attitude ...

checklist look before you leap 217 responding to team troubles 213–216 Churchill, Winston 47 clarity 3–6, 19, 26 coaching role 8 ...

eagerness to learn 156 movement toward “expert” status 156 attitude of “advocacy” 156 eliminate unsatisfactory behavior, eight w ...

Five-Step StaffCoaching™ Model 37–77 Steps 1–5 40–41 Fournies, Ferdinand xi, 38, 57, 91 G Gilliam, Joe 274 Greeley, Horace 220 g ...

know employees’ character and capabilities 41–49 extradepartmental observations 49 input from the individual 49 personal observa ...

proactive approaches 152, 153–154 mindset 67–68, 74 process with productive purpose 127–132 emotional maturity 127, 131–132 mutu ...

effective feedback 63, 68, 74 empathy and understanding 62, 64, 74 enthusiasm and optimism 63, 70, 75 flexibility 62–63, 74 help ...